Salon Etiquette

CONFIRMATION CALLS

As a courtesy, 48 hours prior to your appointment you will receive a confirmation. However, if you do not confirm and we are unable to reach you to confirm that appointment, your appointment may be cancelled and a fee could apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.

CANCELLATIONS / RESCHEDULES

Your appointments are very important to the Glam House members. They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. If you cancel or make changes to your appointment less than 24 hours in advance you will be charged a 50% cancellation fee of the service(s) originally scheduled. If you exceed 2 times of rescheduling your appointment you will have to leave a 50% deposit for the future appointment. If this its a recurring issue that you miss appointments or reschedule your stylist may refuse to provide you with future services. Guest receive a 72 hour text reminder & 24 hour second text reminder.

NO CALL / NO SHOWS

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% of the service(s) originally scheduled.

REFUNDS

We DO NOT offer refunds of any kind. If for whatever reason you are unhappy with your service, please notify us within a week of your appointment.

BLONDING SERVICES / COLOR CORRECTIONS NEW CLIENTS

We require a percent deposit for all new clients on all services exceeding 2 hours. The deposit will be applied to your service the day of. Due to high demand this deposit is non refundable.

NO CHILDREN / ANIMALS

Although we are huge animal lovers, and we do love kids, for the enjoyment of your salon experience and the relaxation of other guests, children and animals are not permitted in the salon. If your childcare arrangements unexpectedly change, please notify the salon at your earliest convenience and we will do our best to accommodate your needs in the best way available. Children over 12 may receive services at full price if they are cooperative, etc.

TIMING YOUR APPOINTMENTS

Please allow plenty of time for your appointment. We want to you to truly enjoy your visit and look forward to coming to the salon. Often luxury hair appointments can last 2-3+ hours for a color, refresh, highlight, glaze and blowout. If you have any concerns regarding duration of appointments, please feel free to contact the salon or consult with your stylist in advance.

PRICING STRUCTURE

Services vary in price depending on length of hair, thickness of hair, time required, products involved, our tiered pricing system, and stylists demand. Feel free to ask your stylist if you are unsure how our pricing structure works or schedule a consultation and we will assess your needs.

CREDIT CARD REQUIREMENTS

A credit card is require to be kept on file to schedule any long color/ blonding appointment. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours notice is not given for a cancellation/rescheduling, your credit card will be charged 50% of the service that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled.

EXTENSIONS

We are proud to utilize only the finest quality extensions on the market to add volume, length, or color work to your hair. We offer hand-tied wefts, tape ins and keratin bonds. Extensions can be worn long term (with regular maintenance appointments, usually ranging about 4-6 weeks). If you are considering extensions, we would be happy to provide you a consultation.

Salon

Opening Times

MONDAY

C L O S E D

TUESDAY

10:00am

8:00pm

WEDNESDAY

10:00am

6:00pm

THURSDAY

10:00am

8:00pm

FRIDAY

10:00am

6:00pm

SATURDAY

9:00am

5:00pm

SUNDAY

C L O S E D

Treat Yourself

Book Appointment

DAY
TIME

Village Plaza
1144 Highway 35
Middletown NJ 07748